EULA/March 2010

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USER AGREEMENT (the "Agreement")

Last Modified - March 2010


1. TERMS OF AGREEMENT

(a) Terms of Agreement. NC Interactive offers to allow you to play its multi-player online computer game(s) “City of Heroes,” “City of Heroes Going Rogue” and/or "City of Villains," as applicable (individually and collectively, the “Game(s)”), conditioned on your agreement to all of the terms and conditions contained in this Agreement and your compliance with the posted Rules of Conduct.

Your use of the Game(s) constitutes your agreement to all such terms and conditions and your agreement to comply with the Rules of Conduct. To confirm your agreement, you must click on the "I Accept" button at the end of this Agreement. If you do not so agree, you must click on the "I Reject" button at the end of this Agreement, in which case you reject the offered terms of use and will not be permitted to play Game(s).

If you have any questions regarding these terms and conditions or the Rules of Conduct, please contact NC Interactive customer service by visiting the support section of our web site, currently at the following links: <http://support.cityofheroes.com> or <http://support.cityofvillains.com>, as applicable.

(b) Amendments. NC Interactive may amend this Agreement or modify the Rules of Conduct at any time in its sole discretion by posting on our web site (a) the amended Agreement, currently at <http://us.ncsoft.com/en/legal/user-agreements/city-of-heroes-user-agreement.html> and <http://us.ncsoft.com/en/legal/user-agreements/city-of-villains-user-agreement.html>, as applicable, or (b) the modified Rules of Conduct, currently at <http://us.ncsoft.com/en/legal/user-agreements/city-of-heroes-rules-of-conduct.html> and <http://us.ncsoft.com/en/legal/user-agreements/city-of-villains-rules-of-conduct.html>, as applicable. Amendments to the Agreement and/or modifications to the Rules of Conduct will be effective immediately upon posting. When logging onto the Service (as defined below) you will be asked to confirm your acceptance to any such revised terms and conditions. You agree to check this Agreement and the Rules of Conduct periodically so you will be familiar with their content as amended or modified from time to time. If you do not agree to the revised terms and conditions, you should contact NC Interactive immediately to discuss closure of your Account (also defined below).


2. DESCRIPTION OF SERVICE; NCCOIN

NC Interactive offers Game(s) as massively multiplayer subscription-based comic book hero and villain role-playing game(s) service and fee-based additional features including, without limitation, character slots and skill packs (“Additional Features”) (the "Service") accessible through our web site, currently at <http://www.cityofheroes.com> and http://www.cityofvillains.com (the "Web Site"), as applicable. Some of the content, features and/or Services on the Web Site are fee-based and have limited use based on time elapsed (hours, days, etc.) as set forth at the time of purchase. NC Interactive reserves the right to change the URL address of the Web Site at any time.

To use the Service, you will need to accept the license agreements associated with and install software which NC Interactive makes available from the Web Site via download or which you have purchased from a retailer, including but not limited to all and any items accompanying the software, such as user manuals and serial codes (the “Software”). Anyone desiring to use the Service is required to establish an account with NC Interactive (the "Account"). NC Interactive does not provide Internet access, and you are responsible for all fees associated with your Internet connection.

The Web Site is an active part of the Service and any use of the Web Site is governed by the same terms and conditions of this Agreement and the Rules of Conduct. Please note that access to Game(s) user forums, Message Board is tied to your account status. By canceling or deactivating recurring billing, you lose your ability to post on the forum and will be able to “read-only.”

NCcoin means the Game(s)’s cyber currency. Used within the Game(s) for accessing various services, such as accessing or purchasing Additional Features that NC Interactive elects to offer. NCcoin Recharge (hereinafter known as “Recharge”) means paying cash to NC Interactive through a payment method designated by NC Interactive in order to secure a certain amount of NCcoin. $1.00 has the same value as 100 NCcoin. Promotional NCcoin means NCcoin that is not recharged by you through the designated payment method, but obtained by you (i) at NC Interactive events that are held non-periodically or (ii) by playing the Game(s). It can also be converted from gifts received from third parties, such as NCcoin bundles.

NCcoin Recharge is only available for Members. NCcoin Recharge is available in units of $1.00, 5.00, $10.00, and $20.00. These units are subject to change by NC Interactive. NC Interactive may offer bonus NCcoin on NCcoin Recharge of $5.00 or more. When deemed necessary, NC Interactive may limit the recharged amount or amount of NCcoin in possession per period, and apart from this, limitation of the recharged amount by payment method may be determined. NC Interactive may designate a limit of NCcoin that may be possessed per account.

NC Interactive may disapprove or cancel future NCcoin payments if any of the following apply:

1. Payment is not made or when confirmation is not possible.
2. If it is determined that an NCcoin payment cannot be made due to material mistakes by you.
3. If you use another user’s payment information or make an unlawful transaction.
4. If you utilizes the Services by using another person’s name or personal information.
5. If you transfer or sell the rights of NCcoin services to a third party.
6. If you abuse the payment method and/or engage in unlawful activity.
7. Hacking or similar behavior that damages systems.
8. If it is determined that any part of the Registration Data (as defined in Section 4(h)) is false.
9. Any violation of these terms and conditions.

When you acquire NCcoin, you obtain a limited license to a digital good. NCcoin is not personal property. NCcoin is used to access and/or purchase Additional Features. NCcoin is deducted at the time Additional Features are purchased and/or accessed. Promotional NCcoin in your account will be deducted from your account prior to the deduction of any NCcoin purchased by you in your account. No interest is paid or earned on any remaining NCcoin balance. NO REFUNDS ALLOWED. Additional Features purchased with NCcoin may only be used for a limited time (hours, days, etc.) as set forth at the time of purchase or acquisition. When you purchase or acquire time-limited Additional Features with NCcoin and stop using such Additional Feature, there will be no refund of NCcoin for any unused time for such Additional Feature. At such time as NC Interactive determines, NCcoin shall accumulate and expire through twelve (12) rolling month periods. NCcoin accumulated starting with your first acquisition of NCcoin or Promotional NCcoin will expire each twelve (12) month period as they reach a twelve (12) month period age. NCcoin will also expire immediately upon termination of this Agreement for any reason. NCcoin is not redeemable for cash or credit and are not transferable regardless of how you acquired the NCcoin. Your only recourse for using NCcoin is to obtain the Additional Features that we offer for NCcoin redemption. NC Interactive may restrict your NCcoin redemption offers based on your country of residence. NC Interactive encourages you to redeem your NCcoin. The existence of a particular offer available for NCcoin is not a commitment by us to maintain or continue to make such offers in the future. The scope, variety and type of Additional Features that you may obtain by redeeming NCcoin can change at any time. NC Interactive has no obligation to continue making offers available for NCcoin redemption.

NC Interactive may cancel, suspend or otherwise limit your access to your NCcoin balance if we suspect fraudulent, abusive or unlawful activity on your NCcoin balance. Once we delete NCcoin from a balance, we will not reinstate them, except at our discretion. When we cancel, suspend or otherwise limit access to your NCcoin balance, your right to use your NCcoin balance immediately ceases. NC Interactive will use reasonable efforts to investigate NCcoin balances that are subject to access limitations and to reach a final decision on the limitations promptly. In addition, NC Interactive may limit your use of the NCcoin service, including applying limits to: the number of NCcoin you may have credited to your NCcoin balance at one time, the number of NCcoin you may redeem within a given time period (for example, one day), and the number of Promotional NCcoin you may obtain per promotion.


3. LICENSE TO USE

Subject to the terms of this Agreement, NC Interactive grants to you, for your personal use only, a non-exclusive, revocable, nontransferable (except as permitted in Section 4(a)) license to use the Service, and a non-exclusive, revocable, nontransferable (except as permitted in Section 4(a)) license to use the Software in connection with the Service, for a duration as defined in Section 5 for so long as you maintain an authorized and fully-paid Account.

You may not (a) sublicense, rent, lease, loan or otherwise transfer the Software or the Service (or any part thereof), including without limitation serial codes; (b) modify, adapt, reverse engineer or decompile the Software, or otherwise attempt to derive source code from the Software; (c) create any derivative works in respect of the Software or the Service; or (d) otherwise use the Software or the Service except as expressly provided in this Agreement. You should keep your serial code in a safe place and not share it with anyone else. The serial code can be used only once. Title to the Software, and all rights with respect to the Software and Service not specifically granted under this Agreement, including without limitation all rights of reproduction, modification, distribution, display, disassembly and decompilation and all copyright, patent, trademark, trade secret and other proprietary rights and interests are reserved to NC Interactive.


4. ACCOUNT

(a) Eligibility. By clicking the "I Accept" button you represent that you are an adult 18 years of age or older or, if under 18 years of age, that you have the consent of a parent or guardian and will provide their details where requested. Those who have completed these steps and who maintain their Account in good standing are sometimes referred to in this Agreement as "Members."

(b) Master Accounts and Game Accounts. To use the Service, you must first create a master account on the NCsoft service or the Portal service (either a “master account”) and a game specific sub-account for the Game(s) (“game account”). When possible, your game account shall be identical to your master account. Master accounts on the NCsoft service is free and can be done at us.ncsoft.com <http://www.plaync.com>; the game-specific account is subject to specific fees as per section 5 (see Service Fees) and can be completed on the us.ncsoft.com <http://www.plaync.com> web site.

You must choose an account name to identify yourself to NC Interactive staff (your "Account ID") on both the master account as well as a game account. You may not select as your Account ID the name of another person, or a name which violates any third party's trademark right, copyright, or other proprietary right, or which may mislead other players to believe you to be an employee of NC Interactive or its affiliated companies, or which NC Interactive deems in its sole discretion to be vulgar or otherwise offensive. NC Interactive reserves the right, in its sole discretion, to (1) delete or alter any Account ID or (2) terminate any license granted herein, for any reason whatsoever, including, without limitation, any suspected or actual infringement of any trademark or trade name right, copyright, or other proprietary right or (3) delete any content published on any electronic boards without notice. You have sole liability for all activities conducted through your Account or under your Account ID.

By agreeing to the User Agreement, you agree that you do not own either the master account or game account (collectively, the "Account") you use to access the service, the characters created on the Account and that NC Interactive stores on NC Interactive servers, the items stored on these servers, or any other data from which the servers and accounts are comprised. The Account you create is needed to login to the service as per this section 4(b) and the fee that you pay is to access or acquire Additional Features.

(c) Message Board ID. You have the option to create a Message Board ID for use on the official Game(s) message boards. You may not select as your Message Board ID the name of another person, or a name which violates any third party's trademark right, copyright, or other proprietary right, or which may mislead other players to believe you to be an employee of NC Interactive, or which NC Interactive deems at its sole discretion to be vulgar or otherwise offensive. NC Interactive reserves the right, in its sole discretion, to (1) delete or alter any Message Board ID or (2) terminate any license granted herein, for any reason whatsoever, including, without limitation, any suspected or actual infringement of any trademark or trade name right, copyright, or other proprietary right. You have sole liability for all activities conducted under your Message Board ID. In the event your Account does not provide for recurring monthly billing, your ability to communicate or post messages on the official Game(s) message board will be suspended and/or terminated.

(d) Rights to Use Accounts. By agreeing to the User Agreement you agree that you license through this and other agreements and do not own either the Master Account or Game Account (“the Account”) you use to access the service, the characters created on the Account or the Additional Features accessed or purchased through the Account and that NC Interactive stores on NC Interactive servers, the items stored on these servers, or any other data from which the servers and accounts are comprised. The Account you create is needed to login to the service as per section 4(b) and the fee or NCcoin that you pay is to continue to access the service or acquire Additional Features.

(e) Character Name. In order to use the Service, you must create a character and choose a name for your character to identify your character to other Members (your "Character Name"). You may not select as your Character Name the name of another person, or a name which violates any third party's trademark right, copyright, or other proprietary right, or which may mislead other players to believe you to be an employee of NC Interactive, or which NC Interactive deems at its sole discretion to be vulgar or otherwise offensive. NC Interactive reserves the right, in its sole discretion, to (1) delete or alter any Character Name or (2) terminate any license granted herein, for any reason whatsoever, including, without limitation, any suspected or actual infringement of any trademark or trade name right, copyright, or other proprietary right.

(f) Super Group Names, Super Group Member Titles, Battle Cry, and Character Description. While accessing the Service, it is possible to name your Super Group, give titles to members of your Super Group, create a Battle Cry, and write a Character Description. You may not create a Battle Cry, Character Description, give a name to a Super Group, or give a title to a Super Group member that is the name/description/title of another person, or a name/description/title which violates any third party's trademark right, copyright, or other proprietary right, or which may mislead other players to believe you to be an employee of NC Interactive or its affiliates, or which NC Interactive deems at its sole discretion to be vulgar or otherwise offensive. NC Interactive reserves the right, in its sole discretion, to (1) delete or alter any name/description/title given to a Super Group, Super Group Member, Battle Cry, or Character Description or (2) terminate any license granted herein, for any reason whatsoever, including, without limitation, any suspected or actual infringement of any trademark or trade name right, copyright, or other proprietary right.

(g) Passwords. At the time your Account is opened, you must select a password. You are responsible for maintaining the confidentiality of your password and you are responsible for any harm resulting from your disclosure or allowing the disclosure of your password or from use by any person of your password to gain access to your Account and Account ID. At no time should you respond to an online request for a password. NC Interactive will never ask for your password offline or online, except that you will be required to enter your password as part of the log-on process.

(h) Registration Obligations. You agree to provide true, accurate, current and complete information about yourself as prompted by the Service's registration form ("Registration Data") and maintain and promptly update the Registration Data to keep it true, accurate, current and complete. If you provide any information that is untrue, inaccurate, not current or incomplete, or NC Interactive has reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, NC Interactive has the right to suspend or terminate your Account and refuse any and all current or future use of the Service.

(i) Former Members. Members whose Accounts have been terminated by NC Interactive may not access the Service in any manner or for any reason, including through any other Account, without the express written permission of NC Interactive. Accounts accessed by Former Members are subject to immediate termination. NC Interactive reserves the right to use any means necessary, including those in section 4(j), to identify and remove Former Members.

(j) Related Accounts. If NC Interactive terminates an Account, NC Interactive may terminate any other Accounts that share the same member name, phone number, email address, postal address, Internet Protocol address, or credit card number with the terminated Account.

(k) In the Game(s), in-game characters have the privilege of sending server wide messages called 'Global Chat.' With this privilege comes a high level of responsibility on the part of the user. Due to the fact that this communication channel has the ability to impact every player on the server, NC Interactive will not tolerate any inappropriate behavior of any sort in this chat channel. This includes but is not limited to: inappropriate language of any sort or any attempt to escape the profanity filter, inappropriate or vulgar content of any sort, repeated 'spamming,' or 'flooding' of the global chat channel, or any other conduct determined to be inappropriate by NC Interactive Support, in its sole discretion. Any violation of this term or rules of conduct may, in the sole discretion of NC Interactive, lead to the temporary removal of the character's ability to communicate, the Account being suspended for a set period of time, or lead to permanent Account closure. We may record or monitor the chat to assist us in this process.


5. SERVICE FEE; ADDITIONAL FEATURE PURCHASES AND NCCOIN

(a) Our fees and billing procedures are published in the registration section of the Web Site, which are incorporated herein by this reference. All fees are stated in U.S. Dollars and exclude all taxes and telecommunications charges, unless expressly stated otherwise. To the maximum extent permitted by law, these taxes and charges are your responsibility. YOUR MEMBERSHIP FEES AND FEES FOR ADDITIONAL FEATURES ARE PAYABLE IN ADVANCE AND ARE NOT REFUNDABLE IN WHOLE OR IN PART (INCLUDING, WITHOUT LIMITATION, PAYMENT USING NCCOIN) FOR ANY REASON WHATSOEVER, INCLUDING, WITHOUT LIMITATION, INTERRUPTION OR UNAVAILABILITY OF SERVICE (SEE ALSO SECTION 10 BELOW). We will automatically charge your chosen method of payment (including, without limitation, credit card, SMS, paysafecard, ELV or NCcoin) on a recurring basis for applicable Account fees or automatically for any Additional Feature purchases, plus any applicable taxes we are required to collect, where you authorize us to do so. All recurring Account fees and Additional Feature or NCcoin purchases are payable in advance. YOU ARE FULLY LIABLE FOR ALL CHARGES TO YOUR ACCOUNT. After opening your Account there is a free trial period, you will not be charged any Account fees if you cancel your Account within the free trial period. The duration of the free trial period will be published in the registration section of the Web Site. Any person who has been a Member is not eligible for any subsequent free trial period. You represent to NC Interactive that you are the authorized account holder or an authorized user of the chosen method of payment used to pay the Account fee or price for the Additional Feature, as applicable, or NCcoin purchase. You agree to promptly notify NC Interactive of any changes to your account number, its expiration date and/or your billing address, and you agree to promptly notify NC Interactive if your account expires or is cancelled for any reason.

(b) YOU UNDERSTAND AND AGREE THAT ANY ATTEMPT TO MAKE ANY CHARGE BACK OR OTHERWISE RECLAIM OR OBTAIN A REFUND OF OR A CREDIT AGAINST ANY FEES PAID WITHOUT FIRST CLOSING YOUR GAME ACCOUNT OR HAVING OBTAINED NC INTERACTIVE’S PRIOR WRITTEN CONSENT TO SUCH REFUND SHALL ENTITLE NC INTERACTIVE TO DEACTIVATE YOUR GAME ACCOUNT AND ANY OTHER ACCOUNTS ASSOCIATED WITH SUCH METHOD OF PAYMENT UNLESS NC INTERACTIVE CONSENTS IN WRITING FOLLOWING YOUR PAYMENT OF THE FEES OR A CREDIT OR REFUND IS AGREED IN WRITING WITH NC INTERACTIVE. DEACTIVATION WILL INCLUDE, WITHOUT LIMITATION, THE GAMES, NCCOIN AND/OR ADDITIONAL FEATURES IN RELATION TO WHICH THE RECHARGE, REFUND OR CREDIT WAS OBTAINED, BUT ALSO ALL ACCESS TO THE SERVICE INCLUDING PREVIOUSLY PURCHASED ADDITIONAL FEATURES, NCCOIN AND/OR THE GAMES(S) AND ANY OTHER ACCOUNTS ASSOCIATED WITH SUCH METHOD OF PAYMENT. YOU FURTHER AGREE THAT THE GAME(S), NCCOIN, AND/OR ADDITIONAL FEATURES FORM PART OF THE SERVICE AND ARE DELIVERED ‘UNSEALED’ AUTOMATICALLY UPON RECEIPT OF THE FEES AND THEREFORE YOU HAVE NO CANCELLATION RIGHTS (SAVE FOR A WILFULL ERROR OR FAULT WITH THE GAME(S), NCCOIN AND/OR ADDITIONAL FEATURES WHICH IS REPORTED IMMEDIATELY TO NC INTERACTIVE).

(c) NC Interactive reserves the right (i) to alter the subscription fees payable for the Service, Additional Features, and/or NCcoin or (ii) to introduce alternative fee structures for the Service. Any alteration to the subscription fees or alternative fee structures will be posted on the Web Site at least 30 calendar days prior to such alteration taking effect. No notice will be provided for changes to the purchase price of Additional Features or NCcoin. If you do not agree to any such alteration, you should not purchase NCcoin and/or Additional Features and you should terminate your Account prior to the date on which the alteration takes effect, otherwise the revised amount will automatically be debited to your Account.


6. CONTENT AND MEMBER CONDUCT

(a) Content. You acknowledge that by using the Software and the Service you will have access to graphics, sound effects, music, animation-style video, content, layout, design, files, data, characters (and items and attributes associated with characters), game objects and text (collectively, "Game Content"). NC Interactive does not pre-screen Game Content as a matter of policy. YOU UNDERSTAND AND AGREE THAT NC INTERACTIVE HAS THE RIGHT, BUT NOT THE OBLIGATION, TO REMOVE ANY CONTENT (INCLUDING YOURS) IN WHOLE OR IN PART AT ANY TIME FOR ANY REASON OR NO REASON, WITH OR WITHOUT NOTICE AND WITH NO LIABILITY OF ANY KIND.

(b) Rights in Content. You acknowledge that NC Interactive and its related Game Content Providers (“Game Content Providers”) have rights in their respective Game Content under copyright and other applicable laws, and that you accept full responsibility and liability for your use of any Game Content in violation of any such rights. NC Interactive and its related Game Content Providers grant to Members the right to use the Game Content for noncommercial, personal purposes, including in connection with creating noncommercial fan fiction or fan web sites regarding the same. However, you acknowledge and agree that you shall not reproduce, prepare derivative works based upon, distribute, publicly perform, or transmit any Game Content for commercial uses without first obtaining the express written consent of NC Interactive.

For clarification purposes only, “derivative works based upon” Game Content are works which are substantially similar, both in ideas and expression, to the Game Content. Similarity of ideas in the Game Content and derivative works concern similarities between things such as plot, theme, mood, setting, appearance, and character traits. Similarity of expression concerns the total concept and feel of the Game Content and the derivative works. Thus, if a work created by a Member or someone other than NC Interactive (or its related Game Content Providers) is likely to bring to mind the Game Content, then it is likely that such work is a derivative work of the Game Content, and as such may not be used for commercial purposes.

(c) Member Content. Members can upload to and create content on our servers in various forms, such as in selections you make and characters, certain additions to the game world, and items you create for the Game(s), and in bulletin boards and similar user-to-user areas (“Member Content”). By submitting Member Content to or creating Member Content on any area of the Service, you (i) you represent and warrant that you have the necessary rights to submit such Member Content; (ii) the Member Content does not infringe the proprietary rights of any third-party, including intellectual property rights; and (iii) acknowledge and agree that such Member Content is the sole property of NC Interactive. To the extent that NC Interactive cannot claim exclusive rights in Member Content by operation of law, you hereby grant (or you warrant that the owner of such Member Content has expressly granted) to NC Interactive and its related Game Content Providers a non-exclusive, universal, perpetual, irrevocable, royalty-free, sublicenseable right to exercise all rights of any kind or nature associated with such Member Content, and all ancillary and subsidiary rights thereto, in any languages and media now known or not currently known. You shall indemnify and hold NC Interactive and its affiliates harmless from and against any claims by third parties that your Member Content infringes upon, violates or misappropriates any of their intellectual property or other proprietary rights.

(d) Member Conduct. You agree not to use the Service to:

(i) take any action or upload, post, e-mail or otherwise transmit any content that infringes or violates any third party rights;
(ii) impersonate any person or entity, including, but not limited to, a NC Interactive employee, or falsely state or otherwise misrepresent your affiliation with a person or entity;
(iii) take any action or upload, post, e-mail or otherwise transmit any content that violates any law or regulation;
(iv) take any action or upload, post, e-mail or otherwise transmit any content as determined by NC Interactive at its sole discretion that is harmful, threatening, abusive, harassing, tortuous, defamatory, vulgar, obscene, libelous, invasive of another's privacy, hateful, racially, ethnically or otherwise objectionable; or contains any viruses, trojan horses, worms, time bombs, cancelbots or other computer programming routines that are intended to damage, detrimentally interfere with, surreptitiously intercept or expropriate any system, data or personal information;
(v) take any action or upload, post, email or otherwise transmit any content that would violate any right or duty under any law or under contractual or fiduciary relationships (such as inside information, proprietary and confidential information learned or disclosed as part of employment relationships or under nondisclosure agreements);
(vi) upload, post, email or otherwise transmit any unsolicited or unauthorized advertising, promotional materials, "junk mail," "spam," "chain letters," "pyramid schemes," or any other form of solicitation;
(vii) interfere with or disrupt the Service or servers or networks connected to the Service, or disobey any requirements, procedures, policies or regulations of networks connected to the Service;
(viii) attempt to gain access to any other user's Account or password;
(ix) "stalk" or otherwise harass another member; or
(x) Allow any other person to use your access to the Service to do so.

You agree that NC Interactive may take whatever steps it deems necessary to abridge, or prevent behavior of any sort on the Service in its sole discretion, without notice to you.


7. OFFICIAL SERVICE

NC Interactive has designed the Game(s) for official play only as offered through the Service by NC Interactive at the Web Site and not through any other means. You further agree not to access, create or provide any other means through which the Game(s) may be played by others, as through server emulators. You agree not to use any hardware or software, including but not limited to third party tools, or any other method of support which may in any way influence or advantage your use of the Service which is not authorized by NC Interactive, including but not limited to the use of ‘bots’ and/or any other method by which the Service may be played automatically without human input. You acknowledge that you do not have the right to create, publish, distribute, create derivative works from or use any software programs, utilities, applications, emulators or tools derived from or created for the Game(s) except that you may use the Software to the extent expressly permitted by this Agreement. You may not take any action which imposes an unreasonable or disproportionately large load on our infrastructure. You may not sell or auction any Game(s) accounts, characters, items, currency or copyrighted material for real-world money or items or services of any value, nor may you assist others in doing so. NC Interactive may from time to time in its sole discretion implement various forms of filtering, blocking or monitoring of IP addresses or proxies used to use, play or access the Game(s) or the Service, including without limitation blocking or filtering measures that restrict your ability to use, play or access the Game(s) or Service outside of the territories in which NC Interactive makes the Game(s) or Service available


8. PRIVACY

Our privacy policy, which covers the usage and protection of your personal information, is published on the Web Site, currently at <http://us.ncsoft.com/en/legal/privacy-policy.html> and is incorporated herein by this reference.


9. PARENTAL GUIDANCE

While NC Interactive may choose to monitor and take action upon inappropriate game play, chat or links to the Service, it is possible that at any time there may be language or other material accessible on or through the Service that may be inappropriate for children or offensive to some users of any age. NC Interactive cannot ensure that other players will not provide Content or access to Content that parents or guardians may find inappropriate or that any user may find objectionable. NC Interactive does not as a matter of policy pre-screen the content of the materials or communications transmitted by each player.

NC Interactive reserves the right to enforce any or all of these rules at its sole discretion.


10. INTERRUPTION OF SERVICE

(a) NC Interactive reserves the right to interrupt the Service from time to time on a regularly scheduled basis or otherwise with or without prior notice in order to perform maintenance. You agree that NC Interactive will not be liable for any interruption of the Service, delay or failure to perform resulting from any causes whatsoever.

(b) You acknowledge that the Service may be interrupted for reasons beyond the control of NC Interactive, and NC Interactive cannot guarantee that you will be able to access the Service or your Account whenever you may wish to do so. NC Interactive shall not be liable for any interruption of the Service, delay or failure to perform resulting from any causes whatsoever.

(c) NC Interactive has the right at any time for any reason or no reason to change and/or eliminate any aspect(s) of the Service as it sees fit in its sole discretion.

(d) NC Interactive shall not be obligated to refund all or any portion of any Account fee or Additional Feature fee by reason of any interruption of the Service by reason of any of the circumstances described in paragraph (a) or (b).


11. DISCLAIMER OF WARRANTY

THE SERVICE, THE SOFTWARE, THE ACCOUNT, THE GAME(S) AND ALL OTHER SERVICES ARE PROVIDED ON AN "AS IS" BASIS, PROVIDED AT YOUR OWN RISK, AND TO THE MAXIMUM EXTENT PERMITTED BY LAW, NC INTERACTIVE HEREBY EXPRESSLY DISCLAIMS ALL WARRANTIES OR CONDITIONS OF ANY KIND, WRITTEN OR ORAL, EXPRESS, IMPLIED OR STATUTORY, INCLUDING WITHOUT LIMITATION ANY IMPLIED WARRANTY OF TITLE, NONINFRINGEMENT, MERCHANTABILITY, QUIET ENJOYMENT, ACCURACY, OR FITNESS FOR A PARTICULAR PURPOSE. Without limiting the foregoing, NC Interactive does not ensure continuous, error-free, secure or virus-free operation of the Service, the Software, your Account or the Game(s), and you understand that you shall not be entitled to refunds for fees based on NC Interactive’s failure to provide any of the foregoing. Some states do not allow the disclaimer of implied warranties, and to the extent, the foregoing disclaimer may not apply to you. This warranty gives you specific legal rights and you may also have other legal rights that vary from state to state.


12. LIMITATION OF LIABILITY

THE MAXIMUM AMOUNT OF NC INTERACTIVE'S (OR ANY OF ITS SHAREHOLDERS, PARTNERS, AFFILIATES, DIRECTORS, OFFICERS, SUBSIDIARIES, EMPLOYEES, AGENTS, SUPPLIERS, LICENSEES OR DISTRIBUTORS) LIABILITY TO YOU UNDER THIS AGREEMENT SHALL NOT EXCEED AN AMOUNT EQUAL TO THE LOWER OF THE (i) ACCOUNT FEES OR (ii) PURCHASE PRICE OF THE ADDITIONAL FEATURES EACH OF THE FOREGOING (i) OR (ii) AS PAID BY YOU TO NC INTERACTIVE IN THE PRECEDING SIX (6) MONTHS. IN NO EVENT SHALL NC INTERACTIVE, NOR ANY OF ITS CONTENT PROVIDERS, SHAREHOLDERS, PARTNERS, AFFILIATES, DIRECTORS, OFFICERS, EMPLOYEES, AGENTS OR SUPPLIERS, BE LIABLE TO YOU OR TO ANY THIRD PARTY FOR ANY SPECIAL, INCIDENTAL, CONSEQUENTIAL PUNITIVE OR EXEMPLARY DAMAGES, (INCLUDING, WITHOUT LIMITATION, LOSS OF BUSINESS PROFITS, BUSINESS INTERRUPTION, LOSS OF BUSINESS INFORMATION OR ANY OTHER PECUNIARY LOSS), REGARDLESS OF THE THEORY OF LIABILITY (INCLUDING CONTRACT, NEGLIGENCE, OR STRICT LIABILITY) ARISING OUT OF OR IN CONNECTION WITH THE SERVICE, THE SOFTWARE, YOUR ACCOUNT OR THIS AGREEMENT WHICH MAY BE INCURRED BY YOU, WHETHER OR NOT NC INTERACTIVE (OR ANY SUCH OTHER RELEASED PARTY) MAY HAVE BEEN ADVISED THAT ANY SUCH DAMAGES MIGHT OR COULD OCCUR. Some states do not allow the foregoing limitations of liability, so they may not apply to you and in such a case you agree that NC Interactive's (or any other released party) liability to you shall be limited to the maximum extent permitted by law. You agree that NC Interactive cannot be held responsible or liable for anything that occurs or results from accessing or subscribing to the Game(s) Service.


13. INDEMNIFICATION

At NC Interactive's request, you agree to defend, indemnify and hold harmless (a) NC Interactive, (b) its shareholders, partners, affiliates, directors, officers, subsidiaries, employees, agents or suppliers, (c) its licensees, distributors, Content Providers, and (d) other Members of the Service, from all damages, liabilities, claims and expenses, including without limitation attorneys' fees and costs, arising from or related, directly or indirectly, to any misuse of the Service or breach of this Agreement by you.


14. TERMINATION

(a) NC Interactive reserves the right to suspend or terminate this Agreement (including your Software license and your Account) immediately and without notice if you breach this Agreement or willfully infringe any third party intellectual property rights, or if we are unable to verify or authenticate any information you provide to us, or upon game play, chat or any player activity whatsoever which is, in our sole discretion, inappropriate and/or in violation of the spirit of the Game(s) as described in the Rules of Conduct.

Should NC Interactive decide to suspend or terminate this Agreement with a User under any circumstances, the User will lose access to your Account for the balance of any prepaid period as well as access to any virtual property and NCcoin without any refund.

(b) You agree that if the Service or your Account is suspended, terminated or cancelled for any reason or length of time, you are not entitled to any reimbursement or refund of any fees or unused access time.


15. DISPUTE RESOLUTION

(a) Informal Resolution. To facilitate the resolution of any controversy related to this Agreement ("Dispute"), you and NC Interactive agree to first attempt to resolve any Dispute (except those Disputes expressly provided below) informally for at least 30 days before initiating any arbitration or court proceeding. Informal resolution may be completed through a customer service mechanism. If this fails, additional informal discussions begin upon written notice from you or NC Interactive. NC Interactive will send its notice to the email address you have provided to us and may also provide a copy to a physical address if we have one on file. You will fax your notice to NC Interactive, Inc., (512) 498 - 4099 attn: Legal Department.

(b) Binding Arbitration. If you and NC Interactive are unable to resolve a Dispute through informal discussions, either you or NC Interactive may elect to have the Dispute (except those Disputes expressly excluded below) finally and exclusively resolved by final binding arbitration. YOU UNDERSTAND THAT ABSENT THIS PROVISION, YOU WOULD HAVE THE RIGHT TO SUE IN COURT AND HAVE A JURY TRIAL. The arbitration shall be performed under the Commercial Arbitration Rules of the American Arbitration Association ("AAA"). Your arbitration fees and your share of arbitrator compensation shall be governed by these AAA rules. If such costs are determined by the arbitrator to be excessive, NC Interactive will pay all arbitration fees and expenses. The arbitration may be conducted in person, through the submission of documents, by phone or online as allowed by the AAA rules. Except as otherwise provided in this Agreement, you and NC Interactive may litigate in court to compel arbitration, stay proceeding pending arbitration, or to confirm, modify, vacate or enter judgment on the award entered by the arbitrator.

(c) No Class Action. You and NC Interactive agree that any arbitration shall be limited to the Dispute between NC Interactive and you individually. To the full extent permitted by law no arbitration or other dispute resolution proceeding shall be joined with any other or decided on a class-action basis.

(d) Exceptions to Informal Discussions and Arbitration. You and NC Interactive agree that the following Disputes are not subject to the above provisions concerning informal discussions and binding arbitration: (1) any Disputes seeking to enforce or protect, or concerning the validity of, any of your or NC Interactive's intellectual property rights; (2) any Dispute related to, or arising from, allegations of theft, piracy, invasion of privacy, or criminal activity; and (3) any claim for injunctive relief.

(e) Venue. If you are a resident of the United States, any arbitration will take place at any reasonable location convenient for you, including using telephone and online dispute resolution to the extent that they are available via the AAA. For residents outside the United States, any arbitration shall be initiated in Austin, Texas, United States of America. Any Dispute not subject to arbitration (other than claims proceeding in any small claims court), or where no election to arbitrate has been made, shall be decided by a court of competent jurisdiction within Austin, Texas, United States of America, and you and NC Interactive agree to submit to the exclusive personal jurisdiction and venue of such courts. Construction and performance of this Agreement and the legal relations between the parties hereto shall be under the law of the State of Texas without regard to its conflict of laws provisions. Each party hereby waives any claim that such venue is improper or inconvenient.


16. GENERAL PROVISIONS

If any provision of this Agreement is held to be invalid or unenforceable, such provision shall be struck and the remaining provisions shall be enforced. The UN Convention on Contracts for the International Sale of Goods is expressly disclaimed. You agree to comply fully with all relevant export laws and regulations of the United States (“Export Laws”) to assure that neither the Software nor the Service is exported, directly or indirectly, in violation of Export Laws; or is intended to be used for any purposes prohibited by the Export Laws. Our failure to act with respect to a breach by you or others does not waive our right to act with respect to subsequent or similar breaches. Except as otherwise permitted herein, you may not assign or transfer this Agreement or your rights hereunder, and any attempt to the contrary is void. This Agreement sets forth the entire understanding and agreement between us and you with respect to the subject matter hereof. Notwithstanding anything else in this Agreement, no default, delay or failure to perform on the part of NC Interactive shall be considered a breach of this Agreement if such default, delay or failure to perform is shown to be due to causes beyond the reasonable control of NC Interactive. All notices given by you or required under this Agreement shall be faxed to (512) 498 - 4099. Attn.: Customer Support.

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